Citizen’s charter is an important instrument for ensuring accountability, transparency and grievance redressal. Evaluate the performance of citizen charter’s in India, also highlight the issues plaguing it and suggest measures to counter them.
Answer: Citizen’s Charter in India was an outcome of ‘Chief Minister’s Conference’ (1997). The objective was to make administration more citizen-friendly. A Citizen’s Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers.
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Nine Principles of Citizen Charter
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Issues with Formulation and Implementation of Citizen’s Charter
- Poor Design and Content: Most organizations ....
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General Studies Mains Questions And Answers
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