Citizen’s Charter

Constitutional and Legal Provisions: The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 (Citizens Charter) was introduced in the Lok Sabha in December 2011; however, lapsed due to the dissolution of the Lok Sabha in 2014.

Significance of Citizen Charter

  • It is a tool to achieve good governance.
  • The three essential aspects emphasised in good governance are transparency, accountability and responsiveness of the administration.
  • It provides services to the people in a time bound manner, redressing their grievances and improving their lives.
  • It enshrines the trust between the service provider ....
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Indian Polity And Governance