BP Kanungo Committee

  • Reserve Bank of India has set up a six-member committee headed by former Deputy Governor, B. P. Kanungo.
  • Mandates: To evaluate the efficacy, adequacy and quality of customer service in regulated entities (REs) vis-à-vis the existing RBI guidelines on customer service.
  • To identify gaps, if any, and suggest measures to improve customer service.
  • To review the evolving needs of the customer service landscape especially in the context of evolving digital/ electronic financial products and distribution landscape and suggest suitable regulatory ....
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