Consumer Protection Act 2019

The Consumer Protection Act,2019 came in to force from 20 July. Under this new Act, besides general rules, there are Central Consumer Protection Council Rules, Consumer Disputes Redressal Commission Rules as well as rules regarding other salient features.

Salient Features of Consumer Protection Act 2019

1.It defines the “consumer” as a person who buys any good or avails a service for a consideration and covers transactions through all modes including offline and online through electronic means, teleshopping, multi-level marketing or direct selling.

2.It defines six consumer rights including the right to:

  • (i)be protected against marketing of goods and services which are hazardous ....
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