Reforms towards Digital Transformation & Customer Protection

On 17th August, 2023, the Department of Telecommunications (DoT) introduced two reforms towards digital transformation and enhancing customer protection.

The enforcement move follows the launch of the Sanchar Saathi portal in May, 2023, along with the wider roll-out of fraud detection mechanisms to identify individuals who have registered more than nine mobile connections, the maximum that is permitted.

  1. KYC Reforms
    • The demographic details will mandatorily be captured by scanning QR code of printed Aadhaar to prevent misuse of printed Aadhaar.
    • In case of disconnection of a mobile number, it will not be allocated to any other new customer till expiry of 90 days.
    • A ....
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