NITI Aayog’s Online Dispute Resolution

Recently, the NITI Aayog released a new first-of-its-kind Online Dispute Resolution (ODR) manual.

ODR refers to the use of digital technology and alternate dispute resolution (ADR) approaches including negotiation, mediation, and arbitration to resolve conflicts outside of the courtroom, particularly in small and medium-sized cases.

Benefits of ODR

  • ODR offers a cost-effective mode of dispute resolution for the disputants as well as the neutrals.
  • ODR can address delays by providing a faster and more convenient process for resolution of disputes, also eliminates the need for travel and synchronization of schedules.
  • ODR tools such as online negotiation and mediation are premised on ....
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