Citizen’s Charter
Significance
- Accountability: It improves accountability by giving citizens a clear grasp of service delivery criteria, such as timelines, user fees, and grievance redress methods.
- Effectiveness: It improves the effectiveness and performance of the organisation by declaring a public commitment to follow measurable service delivery standards.
- Professional and Client-Focused Service: It provides an objective mechanism for both internal and external actors to monitor service delivery performance. It fosters a more professional and client-focused service delivery atmosphere.
- Morale: It promotes an increase in employee morale.
- Reduce Corruption: By improving openness and educating citizens about their rights, it reduces potential for corruption and graft.
- Boosts Government Revenue: ....
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Constitution, Polity & Governance
- 1 Financial Empowerment of PRIs: Measures and Challenges
- 2 Significance of DPSP in promoting Social Justice in India
- 3 Special Category States: Demand for Additional Finance
- 4 Discretionary Powers of Governors
- 5 Digitalization: A Game Changer for Local Governments
- 6 Fostering Decentralized Governance: Role of Sixth Schedule
- 7 India’s Criminal Law Overhaul: Impact on Criminal Justice System
- 8 Uniform Civil Code
- 9 Civil Services Capacity Building: Challenges and Opportunities
- 10 Governor’s Discretionary Powers: Relevance and Issues
