Centre Launches E-Daakhil Nationwide

On 22th November 2024, the E-Daakhil portal became operational across all states and union territories in India, marking a significant milestone.

The E-Daakhil portal, launched under the Consumer Protection Act, 2019, offers a user-friendly platform for filing consumer complaints online without requiring physical presence.
It was introduced on September 7, 2020, by the National Consumer Dispute Redressal Commission (NCDRC).
Consumers or advocates can sign up on the portal using OTP-based mobile authentication or email activation, making the complaint process seamless and paperless.
As of now, over 2,81,024 users are registered on the platform, with 1,98,725 cases filed and 38,453 cases disposed of, demonstrating its growing impact.
Success stories include a Sambalpur case awarding compensation for a defective product and an Andaman case resolving a UPI transaction error, reflecting the portal’s efficiency in addressing grievances.
The government is also developing the e-Jagriti initiative, designed to enhance case filing, tracking, and management, further improving the consumer justice system.