Citizens’ Charter
Citizen’s Charter is a document, which represents a systematic effort to focus on the commitment of the Organisation towards its Citizens in respect of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redressal, Courtesy and Value for Money. This also includes expectations of the Organisation from the Citizens for fulfilling the commitment of the Organisation.
- It contains specific provisions and sets out specific obligations for the public services, the time within which the department would be obliged to provide a service or to respond to a query or complaint.
- Citizens’ Charter is aimed at demanding from the government and ....
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