​CCPA Targets Quick Commerce Firms

• 23 Oct 2024

In October 2024, the Central Consumer Protection Authority (CCPA) issued notices to several quick commerce companies for non-compliance with mandatory product disclosure rules under the Legal Metrology Act.

• The notices target three to four quick commerce companies accused of failing to meet mandatory disclosure standards for packaged products.

• The notices were issued in response to violations of the Legal Metrology Act, which mandates disclosure of essential product details, such as the maximum retail price, expiration date, weight, manufacturer information, and consumer grievance redressal addresses.
• Quick commerce platforms, which specialize in ultra-fast deliveries of groceries and daily essentials, have gained significant popularity in Indian cities, making compliance with consumer protection laws even more critical.
• The Consumer Affairs Ministry had earlier warned of potential regulatory action against companies that do not meet disclosure standards, signaling a larger effort to protect consumer interests in digital commerce.
• This regulatory action follows prior statements from CCPA officials, including Nidhi Khare, indicating that authorities were scrutinizing compliance within the fast-growing quick commerce sector.