Fourth Pillar: e-Governance: Reforming Government through Technology
The guiding principles for reforming government through technology are:
Form simplification and field reduction – Forms should be made simple and user friendly and only minimum and necessary information should be collected.
Online applications, tracking of their status and interface between departments should be provided.
Use of online repositories e.g. school certificates, voter ID cards, etc. should be mandated so that citizens are not required to submit these documents in physical form.
Integration of services and platforms, e.g. UIDAI, Payment Gateway, Mobile Platform, Electronic Data Interchange (EDI) etc. should be mandated to facilitate integrated and interoperable service delivery to citizens and businesses.
