The Consumer Protection Act, 2019 (New Act) received the assent of the President of India and was published in the official gazette on 9 August, 2019. The New Act seeks to replace the more than three decades old Consumer Protection Act, 1986.
Background
Indian market today is dominated by the consumerism, particularly after a decade from economic reforms process. It is gradually being transformed from a predominantly sellers market to a buyers market where exercised choice by the consumers depends on their awareness level. Consumer rights could be protected in a competitive economy only when right standards for goods and ....
