Enhanced Access And Service Excellence (EASE) 3.0
On 26th February, 2020, Union Finance Ministry launched the Ease (Enhanced Access and Service Excellence) 3.0, the new reform agenda for tech-enabled banking.
EASE 3.0 agenda aims at providing smart, tech-enabled public sector banking for aspiring India.
- It seeks to enhance ease of banking in all customer experiences, using technology, fintech, alternate data and analytics.
- It will include facilities like Palm Banking for end-to-end digital delivery of financial service, Banking on Go via EASE banking outlets, digitalised branch experience, tech-enabled agriculture lending among others.
- It emphasizes on the use of digital, analytics & AI, FinTech partnerships across customer service, convenient banking, end-to-end digitalised processes for loan sourcing and processing, analytics-driven risk management.