​Comprehensive Guidelines for Handling Public Grievances

On 26th August, 2024, Union Government issued Comprehensive Guidelines for Handling Public Grievances.

Major Highlights of the Comprehensive Guidelines

  • User-Friendly Grievance Filing Platform: An integrated user-friendly grievance filing platform with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) on which grievances can be registered by citizens which will operate as a single window experience.
  • Nodal Officers: Nodal Officers for Public Grievances in all Ministries/ Departments will address grievances promptly, fairly and efficiently.
  • Dedicated Grievance Cells: These cells shall be set-up in every Ministry/ Department with sufficient resources having knowledge of schemes and activities.
  • Reduced Time: The timelines for effective grievance redressal ....
Do You Want to Read More?
Subscribe Now
To get access to detailed content
Buy October 2024 Issue

Already a Member? Login here

Take Annual Subscription and get the following Advantage
The annual members of the Civil Services Chronicle can read the monthly content of the magazine as well as the Chronicle magazine archives.
Readers can study all the material before the last six months of the Civil Services Chronicle monthly issue in the form of Chronicle magazine archives.
Be an Annual Subscriber
India Watch