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Enhanced Access And Service Excellence (EASE) 3.0

  • 17 Mar 2020

On 26th February, 2020, Union Finance Ministry launched the Ease (Enhanced Access and Service Excellence) 3.0, the new reform agenda for tech-enabled banking.

EASE 3.0 agenda aims at providing smart, tech-enabled public sector banking for aspiring India.

  • It seeks to enhance ease of banking in all customer experiences, using technology, fintech, alternate data and analytics.
  • It will include facilities like Palm Banking for end-to-end digital delivery of financial service, Banking on Go via EASE banking outlets, digitalised branch experience, tech-enabled agriculture lending among others.
  • It emphasizes on the use of digital, analytics & AI, FinTech partnerships across customer service, convenient banking, end-to-end digitalised processes for loan sourcing and processing, analytics-driven risk management.