Citizen-Centric Initiatives for Enhanced Taxpayer Services

On 17th December, 2024, the Chairperson of the Central Board of Indirect Taxes and Customs (CBIC), unveiled four key initiatives aimed at simplifying tax processes and improving transparency.

These measures reinforce the government’s commitment to taxpayer-centric governance and digital transformation.

Key Points

Revised Citizen's Charter: Updated service standards and timelines for key taxpayer services, including Drawback and Import & Export of Air Cargo.
Integration of EoDB: Integration of Ease of Doing Business (EoDB) suggestions to ensure responsive and efficient service delivery.
‘Ease of Doing Business’ Tab: A platform inviting taxpayers to share suggestions on improving tax policies and procedures.
Revamped Citizen's Corner: A comprehensive online portal providing all tax-related information in one place.
CBIC Archives: A digital repository documenting the evolution of indirect taxes in India.