AIBEA Launches “Bank Clinic" Initiative

On 3rd June, 2024, the All India Bank Employees’ Association (AIBEA) launched the “Bank Clinic” initiative to assist bank customers with grievance redressal.

Key Points

It aims to assist bank customers with grievance redressal amid the rapid expansion of technology and Reserve Bank of India (RBI) guidelines on retail banking.
It is a non-resolving advisory platform guiding customers on the remedies available per RBI guidelines.
It serves as an additional channel alongside the normal Banking Ombudsman process.
Under this initiative, customers can register their complaints on the Bank Clinic website and within five working days, they will receive a reply detailing the available remedies and relevant RBI guidelines for their specific issue
It guides customers on available remedies but does not directly resolve queries.
It provides valuable feedback to banks, highlighting areas where service deficiencies exist.